Customer Service
We have made shopping at Caught My Fancy simple, enjoyable and very secure. Browse through our store and find the items you can't live without. Click the "Add To Cart" button and the item will be placed in your shopping cart.
Once you have placed all your desired items in your shopping cart, you may proceed to checkout. You will complete a series of forms with billing, shipping and payment information. After you complete these forms and then your order you are done! Simple.
An e-mail version of your transaction will be delivered to the email address you have provided. If you receive notice that an item is on back order, your can opt to cancel the order and your card will be refunded.
Security
Orders placed on our site are encrypted using SSL technology, so you can rest assured that your transactions are protected. With SSL implemented on both the client and server, information sent via the Internet can be trusted to arrive privately and unaltered to our server. If you still have any concerns about ordering electronically, feel free to call 714-623-0305 and place your order via the phone.
Shipping Info
Our accessories and smaller home decor items are shipped via ground delivery, fully insured and generally within 3 business days. The shipping rates listed apply to the Continental US only. Shipping to Hawaii, Alaska and Internationally will have an additional charge, please email us at; orders@caughtmyfancy.com for pricing information.
Furniture/Larger Item Shipping
We ship our larger items blanket wrapped via Plycon, unless otherwise specified and arranged by you. Plycon is an established and very reliable shipping company who has extensive experience dealing with valuable antique furnishings. All shipping charges must be paid in full prior to shipping.
Measuring for Furniture
Please be sure to measure carefully when placing orders for furniture items. The old handyman’s adage “Measure Twice-Cut Once” is something we believe. That dresser may be the exactly what you were looking for, however, will it fit down the hallway? The measurements for all our furniture items are listed, but please take into consideration the dimensions of all doorways and entryways, stairways, tight corners, fixtures, and any other obstacles that may hinder you from getting your furniture into place.
Payment Options
We accept Visa, MasterCard, PayPal, Check and Money Orders. If paying by check or money order: Please make out to "Caught My Fancy." If paying by check we will place a 15-day hold on shipping your item for check processing.
Telephone Orders
We realize that sometimes you may have questions and wish to speak to a real person. Or you may prefer to place you order by phone, if so, please call (714) 623-0305. We are available Monday through Friday from 10:00 a.m. to 5:00 p.m. If no one is available to assist you or it is after hours, please leave a detailed message so that we may return your call as soon as possible.
Layaway
30-day layaway may be available on certain items. Please contact us to discuss which item you are interested in placing on layaway. A non-refundable 25% deposit will be required, with the full balance due within 30 days. Any layaway not paid within this amount of time, will be returned to our inventory with the deposit forfeited.
Return Policy
Most of the items we sell are vintage and have either been refinished or left with their original age acquired patina. Rest assured that if an item has been listed on our website it has been thoroughly inspected to ensure quality. The distressed finish is not considered a flaw. An item may show the signs that come with being vintage, but anything out of the ordinary will be noted in our description. All sales are final, BUT if an item has been misrepresented we will gladly make an exception, as happy customers are repeat customers. If there is an issue we MUST be notified within 7 days of receipt of merchandise - after this all sales will be considered final.
Damaged Items
If an item is damaged in transit, please contact us immediately, for instructions. It is important that you keep all of the original packing material along with the item. Upon receipt of the damaged item, Caught My Fancy or the shipper will either issue a credit to your account or when possible replace the item.
Larger pieces are handled with the utmost care by our shippers, however sometimes damage can happen during transit. If an item arrives damaged advise the freight carrier upon receipt. The freight carrier then has the right to have the piece repaired, reimburse you for your purchase or have it replaced if possible.
Contact Us
We would love to hear your comments-you can email us at; info@caughtmyfancy.com
Thank you!
|
