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FAQ's

Customer Service
We want your shopping experience at Caught My Fancy to be simple and enjoyable. Browse through our site and find the items you can't live without. Click the "Order" button on each item and it will be placed in your shopping cart.When finished shopping click on the button labeled “Go To Payments”. You will then complete a series of forms with your billing, shipping and payment information. Simple!


Shipping Info

Our accessories and smaller home decor items are shipped fully insured and generally within 3 business days. We are happy to reduce shipping charges for multiple items when shipped together, just let us know which items you are interested in, so we can give you a new total. The shipping rates listed apply to the Continental US only. Shipping to Hawaii, Alaska and internationally will have an additional charge, please email us with any shipping or pricing questions at; orders@caughtmyfancy.com

Shipping Larger Furniture Items
We use a variety of carriers and will try to find the one with the best rate for your delivery location.  All shipping charges must be paid in full prior to shipping.

Measuring for Furniture

Please measure carefully when placing orders for furniture items. Measurements are listed, but please do take into consideration the dimensions of all doorways, stairways, tight corners, fixtures or any other obstacle that may hinder you from getting your furniture into place.


Payment Options
We accept payment with Visa, MasterCard, American Express or Discover.You can also pay by direct bank transfer from your checking or savings account via PayPal.It is not necessary to have an account with PayPal to make a purchase, after placing the items in your cart and filling out the necessary billing and shipping information, you will be asked to pay with credit card or cash using PayPal, we have found this to be the simplest and most secure method. We can also accept credit cards directly over the telephone; please call us at (714)623-0305. If no one is available to assist you, please leave a detailed message so that we may return your call as soon as possible.

Sales Tax

Sales Tax of 8.25% will be charged on all orders shipped within Texas. If buying for resale you must have a valid Texas Resale Certificate, please notify us so we can send you the proper documentation.


Damaged Items

In the unlikely event that an item is damaged in shipping, please contact us immediately for instructions. It is important that you keep all of the original packing material along with the item. Upon receipt of the damaged item, Caught My Fancy or the shippers will either issue a credit to your account or when possible replace the item.

Larger pieces are handled with the utmost care by our shippers, however sometimes damage can happen during transit. If an item arrives damaged advise the freight carrier upon receipt. The freight carrier then has the right to have the piece repaired, reimburse you for your purchase or have it replaced.

 

Return Policy
Most of the items we sell are vintage and have either been refinished or left with their original patina. A “distressed finish” is not considered a flaw. An item may show the signs that come with being vintage, but anything out of the ordinary will be noted in our description. All sales are final, BUT if an item has been misrepresented we will make an exception. If there is an issue we MUST be notified within 7 days of receipt of merchandise.

 

Layaway
A 30-day layaway is available on certain items. Please contact us to discuss which item or items you are interested in placing on layaway. A non-refundable 25% deposit will be required, with the full balance due at the end of the 30 days. Any layaway not paid within the specified time frame, will be returned to our inventory with the deposit forfeited.


Thank you for shopping with Caught My Fancy!

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