Customer
Service We want your
shopping experience at Caught My Fancy to be simple and enjoyable. Browse
through our site and find the items you can't live without. Click the "Order" button on each item and it will
be placed in your shopping cart.When finished shopping click on the button labeled “Go To Payments”. You will then complete a
series of forms with your billing, shipping and payment information. Simple! Shipping Info
Our
accessories and smaller home decor items are shipped fully insured and generally within 3 business days. We are happy to
reduce shipping charges for multiple items when shipped together, just let us
know which items you are interested in, so we can give you a new total. The
shipping rates listed apply to the Continental US only. Shipping to
Hawaii, Alaska and internationally will have an additional charge; please email
us at orders@caughtmyfancy.com
with any shipping or pricing questions.
Shipping Larger Furniture Items We ship our larger items
blanket wrapped via Plycon, unless otherwise specified and arranged by
you. Plycon is an established and very reliable shipping company who has
extensive experience dealing with antique furnishings. All shipping
charges must be paid in full prior to shipping. Measuring for
Furniture Please measure carefully
when placing orders for furniture items. Measurements are listed, but
please do take into consideration the dimensions of all doorways, stairways,
tight corners, fixtures or any other obstacle that may hinder you from getting
your furniture into place.
Payment Options We accept payment with
Visa, MasterCard, American Express or Discover.You can also pay by direct bank transfer from your checking
or savings account via PayPal.It
is not necessary to have an account with PayPal to make a purchase, after
placing the items in your cart and filling out the necessary billing and
shipping information, you will be asked to pay with credit card or cash using
PayPal, we have found this to be the simplest and most secure method. We can also accept credit cards directly over the telephone; please
call us at(714) 623-0305, Monday-Saturday
from 10:00 a.m. to 5:00 p.m. If no one is available to assist you or it
is after hours, please leave a detailed message so that we may return your call
as soon as possible.
Checks and Money
Orders
We are
happy to accept payment with a check or money order; please contact us at orders@caughtmyfancy.com for mailing
information. All checks must be
imprinted, drawn on a bank in the US and written in US Funds.Checks will need to clear the bank
before any merchandise will be shipped, this can take up to 15 days.
Sales
Tax
Sales
Tax of 8.25% will be charged on all orders shipped within Texas. If
buying for resale with a valid Texas Resale Certificate please notify us so we
can send you the proper documentation we need to have on file.Once it has been returned we will
refund any sales tax that you have paid.
Damaged Items In the unlikely event that
an item is damaged in shipping, please contact us immediately for
instructions. It is important that you keep all of the original
packing material along
with the item. Upon receipt of the damaged item, Caught My Fancy or the
shippers will either issue a credit to your account or when possible
replace the item.
Larger pieces are handled
with the utmost care by our shippers, however sometimes damage can happen
during transit. If an item arrives damaged advise the freight carrier upon
receipt. The freight carrier then has the right to have the piece
repaired, reimburse you for your purchase or have it replaced.
Return
Policy Most of the items we sell
are vintage and have either been refinished or left with their original
patina. If an item has been listed on our website it has been thoroughly
inspected to ensure quality. A “distressed finish” is not
considered a flaw. An item may show the signs that come with being
vintage, but anything out of the ordinary will be noted in our description. All
sales are final, BUT if an item has been misrepresented we will make an
exception. If there is an issue we MUST be notified within 7 days of
receipt of merchandise - after this all sales will be considered final.
Layaway A 30-day layaway is
available on certain items. Please contact us to discuss which item or
items you are interested in placing on layaway. A non-refundable 25%
deposit will be required, with the full balance due at the end of the 30
days. Any layaway not paid within the specified time frame, will be
returned to our inventory with the deposit forfeited.
